Refund and Returns Policy

At All Heets Dubai.ae, we are committed to ensuring your satisfaction with every purchase of our HEETS, IQOS, TEREA, Iluma, and Lmbada products in the UAE. Please review our Return & Refund Policy to understand how we handle returns and refunds.

1. Returns

• Eligibility for Returns: Returns are accepted within 7 days of receiving your order, provided the product is unused, unopened, and in its original packaging. For any electronic devices, the seal must be intact for the return to be accepted.
• Non-Returnable Items: Due to health and safety regulations, opened or used products, including HEETS and TEREA sticks, cannot be returned.
• Return Process: To initiate a return, please contact our customer support team via email or phone with your order number and details of the product you wish to return. We will guide you through the process and provide you with a return authorization.
• Shipping Costs: Customers are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure your return is safely received.

2. Refunds

• Eligibility for Refunds: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
• Non-Refundable Items: Intellectual property items and any products sold on behalf of third parties that we do not own are non-refundable.

3. Exchanges

• Product Exchanges: If you need to exchange a product due to defects or incorrect items received, please contact us within 7 days of receiving your order. We will arrange for a replacement to be sent as quickly as possible.

4. Intellectual Property

• Ownership Disclaimer: All Heets Dubai.ae sells various branded products but does not own the intellectual property rights to these brands. As a reseller, we offer these products to our customers without any claim of ownership over the intellectual property associated with the brands.

5. Contact Us

If you have any questions or need further assistance regarding our Return & Refund Policy, please do not hesitate to contact our customer support team at [insert contact information].

By shopping at All Heets Dubai.ae, you agree to our Return & Refund Policy. Thank you for choosing us for your HEETS, IQOS, TEREA, Iluma, and Lmbada needs.

Need help?

Contact us at [email protected] for questions related to refunds and returns.