Privacy Policy

Who we are

AllHeets Dubai (“we”, “us”, “our”) is an independent retailer of IQOS, TEREA, HEETS and ILUMA heated-tobacco products and related accessories, serving customers across the United Arab Emirates. Our website is allheets.ae. This policy covers orders placed through our website, by phone, and via WhatsApp.

Information we collect

We only collect the information we need to process your order and run our store:

• Order & contact details: your name, delivery address, phone number and email address.
• Order information: the products you buy, order value, delivery preferences and any notes you give the driver.
• Payment information: for card payments, your card details are entered directly with our payment provider and are not stored on our servers. For cash on delivery and bank transfer we hold only the record that payment was made.
• Account details: if you create an account, your username and a securely hashed password.
• Technical data: IP address, browser type and pages visited, collected automatically through cookies and analytics to keep the site secure and working.

How we use your information

We use your information to:

• process, pack, deliver and confirm your order;
• contact you about your order, delivery time or a delivery issue;
• handle returns, exchanges and refunds;
• respond to your questions on phone, WhatsApp or email;
• prevent fraud, keep the website secure and meet our legal obligations in the UAE;
• improve our products, delivery and website.

We do not sell your personal data, and we do not send marketing messages unless you have asked us to.

Who we share information with

We share your details only with the partners needed to complete your order:

• Delivery couriers — your name, address and phone number, so your order can be delivered.
• Payment providers — to process card payments securely.
• Service providers — hosting and analytics providers who help us run the website.
• Authorities — where we are legally required to do so under UAE law.

We never share your information with third parties for their own marketing.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, keep you signed in, and measure how the site is used so we can improve it. You can block or delete cookies in your browser settings; some parts of the site (such as checkout) may not work correctly without them.

How long we keep your data

We keep order and transaction records for as long as needed to fulfil your order and to meet UAE accounting, tax and legal requirements. Account information is kept until you ask us to delete your account. Technical logs are kept for a short period for security.

Your rights

You may ask us to:

• see the personal information we hold about you;
• correct information that is wrong or out of date;
• delete your account and personal data, where we are not legally required to keep it.

To make a request, contact us using the details below. We may need to confirm your identity first.

How we protect your data

We use encryption (HTTPS) across the website, restrict access to order data to staff who need it, and rely on trusted payment providers so that card details never touch our servers. No system is perfectly secure, but we take reasonable steps to protect your information.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page always shows the current version. Please review it occasionally.

Related policies

• Terms & Conditions
• Refund & Returns Policy
• Intellectual Property Disclaimer